Privacy Policy for OneGram Gold

At OneGram Gold, accessible from our official platforms, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with us online, or make purchases from our brand.

If you have any questions or need further details about this policy, please contact us at deshanajain2021@gmail.com or call us at +91 9981656967.

This Privacy Policy applies to all online activities of OneGram Gold and governs how we handle the personal information that you share with us through our website and other digital platforms. It does not apply to information collected offline or through other channels.

About OneGram Gold
In India, jewellery has always been more than just an accessory — it’s a symbol of love, tradition, and celebration. However, owning real gold isn’t always practical in today’s world. That’s where OneGram Gold was born — out of a vision to make the elegance of gold accessible to everyone, every day.

We offer premium-quality imitation, gold-plated, and one-gram gold jewellery that delivers the real gold feel without the cost — helping you shine like gold, style like you.

Founder: Vikas Jain
Contact Email: deshanajain2021@gmail.com

Consent
By using our website or purchasing from us, you consent to our Privacy Policy and agree to its terms.

Information We Collect
When you interact with OneGram Gold, we may collect the following types of personal information:
Name, email address, phone number, and shipping address when placing an order.
Additional information if you contact us directly such as messages, attachments, or order inquiries.
Payment details via secure third-party payment gateways, we do not store card or bank details.
Browser type, IP address, and device information to improve website performance.

How We Use Your Information
We use the collected information to process, fulfill, and deliver your orders.
Provide customer support and respond to your inquiries.
Personalize your shopping experience.
Notify you about order status, promotions, or policy updates.
Improve website performance and detect fraud or unauthorized activities.

Cookies and Web Beacons
Like many online platforms, OneGram Gold uses cookies to enhance your browsing experience by storing your preferences for faster access and understanding user behavior to improve website design and offerings.
You can disable cookies through your browser settings, but some site features may not function properly.

Log Files
We follow standard log file procedures that record visitors’ actions when they browse our website. This may include IP addresses, browser types, Internet Service Providers (ISP), timestamps, and pages visited. This data is used strictly for website analytics and is not linked to personally identifiable information.

Payment Policy
We use trusted third-party payment gateways to securely process transactions. We never store your payment card details, bank information, or related financial data in our system.

Shipping and Delivery
Same-day dispatch for ready stock.
Standard delivery within 3–4 days based on location.

Refund and Return Policy
You may request returns within 3 days of receiving the product if the item is unused, returned in its original packaging with proper tags, and there is no wear and tear. Refunds or replacements are processed once the returned product passes our quality check.

Data Deletion Request
To comply with privacy regulations, customers can request to have their stored data such as name and contact information deleted from our systems. Please email us at deshanajain2021@gmail.com with the subject line: “Data Deletion Request”.

Security of Your Information
We implement strict security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive for full protection, no online transmission can be guaranteed to be 100% secure.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Any changes will be posted on this page with a revised “Last Updated” date.

Contact Us
For any queries regarding our Privacy Policy or data handling practices, please reach out to:
Email: deshanajain2021@gmail.com
Phone: +91 9981656967